Privacy Policy
How we respect and protect your personal information
Our Commitment to Your Privacy
At Home Dietitians, we understand that privacy is important, especially when it comes to your health information. We are committed to protecting your personal data in compliance with Malaysia's Personal Data Protection Act (PDPA).
This policy explains how we collect, use, and safeguard your information when you use our services or interact with our website.
Personal Information We Collect
- Basic contact details (name, email, phone number)
- Information you provide in enquiries via contact forms, WhatsApp, or phone
- Basic website usage data (analytics) to improve our services
- For consultations: relevant health information needed for nutrition care
How We Use Your Information
- Responding to your enquiries and arranging consultations
- Providing personalized nutrition advice and follow-up care
- Improving our services and website experience
- Maintaining proper records as required by healthcare regulations
Health & Sensitive Information
Any health-related information you share is treated as strictly confidential. Only our qualified dietitians access this information, and only for the purpose of providing your care.
Data Protection & Security
- Secure storage of electronic records with access controls
- Limited access to personal data only for staff who need it
- Regular reviews of our security practices
Disclosure of Information
We do not sell or share your personal data with third parties for marketing purposes. We may disclose information only when:
- Necessary to provide our services (e.g., with your consent to coordinate care with your doctor)
- Required by Malaysian law or authorities
Your Rights Under PDPA
- Request access to your personal data we hold
- Correct any inaccurate or incomplete information
- Withdraw consent for processing your data (where applicable)
- Request deletion of your data (subject to legal requirements)
Cookies & Website Analytics
- Improve website performance and user experience
- Understand how visitors use our site (without identifying individuals)
Updates to This Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date noted. Significant changes will be communicated to current clients.
